Frequently Asked Questions
What are your opening hours?
Our opening hours are Monday to Saturday from 11:00 am to 7:00 pm excluding public holidays. We don’t currently open on Sundays.
Which brands can you repair and/or service?
We are qualified to repair and service all netbook and notebook brands outside their original warranty period. We have solid experience in the repair and service of major brands as
HP, Compaq, Dell, IBM, Lenovo, Toshiba, Acer, Sony Vaio
Do you have a minimum fee or charge for out-of-warranty repairs?
Yes, a Diagnosis Fee applies to all out-of-warranty repairs. This fee is designed to compensate us for the time spent on diagnosing the problem with your laptop and on accurately costing the solution including the cost of parts. However, this Diagnosis Fee is waived if you proceed with the repair. It is payable only if you don’t proceed with the repair in which case it is applicable even if we determine that your laptop is not faulty or that the fault cannot be repaired.
How quickly can you repair my laptop?
One of our key objectives at PENTA is to complete your service request as quickly as possible. Our aim is to diagnose and repair your notebook or netbook compeuter within 3 to 5 business days (Monday to Saturday). We achieve this turnaround time in the majority of our laptop repairs. The diagnosis process may take time, especially if there are several faults, they are intermittent, or they require special repair techniques. The availability of parts may also delay the repair process.
Although we stock for all Laptops brand and model like HP, Compaq, Dell, IBM, Lenovo, Toshiba, Acer, Sony Vaio, Fujitsu, Gateway on site a selection of spare parts to ensure quick turnarounds.
Note that part delivery times could range from one or two days, depending on availability of our person and the customer’s location.
Can you diagnose my Laptop over the phone or On-site ?
Unfortunately, we may not be able to accurately diagnose a faulty laptop without physically testing it. There may be multiple faults that cannot be identified over the phone or on-site. Even if you have some technical skills or workshop environment please allow us to examine your laptop in our service center. This will provide a safer and more accurate diagnosis. Please note that you may void any warranty cover if you attempt to repair the notebook or netbook yourself.