The Service Contract is for maintaining the Computer Hardware, Software of SMB Organizations. Trinity Infoserve is pleased to provide On Call Services (the “Service” or “Services”) in accordance with this Service Description.
This Service provides Customers with Telephone Support to help answer common questions about Computers Products and Pay As You Need of services.
Application & OS Support
Help with operating system (OS) installation and configuration, support and additional assistance with questions or issues on, common applications including accounting software, productivity suites, databases and utilities. Basic installation of most third party software. Software support is limited to certain software.
Networking & Wireless Support, Help setting-up and/or diagnosing peer-to-peer wireless and Ethernet networks between two Dell systems and/or a printer.
Third Party Troubleshooting & Collaborative Support, Help troubleshooting select third-party software, printer hardware and peripheral hardware.
Virus/Spyware Support & Remediation, Help troubleshooting and removing or reducing the impact of many virus and spyware applications.
Data Migration, Backup & File Transfer Support, Help copying data from one hard drive to another and data migration from one system to another. Formatting and preparing drive receiving data transfer to operate in host system. Help backing up customer data from PC to customer owned external media. Help using software utilities to recover missing or corrupt files where ever possible. Some files may not be recoverable.
Protected PC Support, Help with basic configuration and installation of key security, software (purchased separately by Customer). Help with installation and configuration of security software and help setting up virus scans and personal firewalls.